Refund policy

Return & Exchange Policy – Soshades.pk

At Soshades.pk, customer satisfaction is important to us. Please review our return and exchange policy carefully before placing an order.

1. Sunglasses Exchange Policy

• Sunglasses are eligible for exchange within 7 days of delivery.

• The product must be:

  • Unused and unworn

  • Free from scratches, damage, or defects

  • Returned in original and proper packaging, including the case and accessories

• Products that show signs of use or damage will not be accepted for exchange.

2. Prescription Glasses Policy

• Prescription lenses are custom-made, therefore:

  • The lens price will NOT be considered in any exchange or return

  • Only the frame value may be considered, subject to approval and condition

• No exchange or return will be entertained once prescription glasses are used or altered.

3. General Return & Exchange Conditions

• All return or exchange requests must be made within the given time frame (7 days).

• Delivery and return shipping charges must be borne by the customer.

• Shipping charges will only be covered by Soshades.pk if the product is delivered damaged or faulty.

• Proof (photos or video) may be required for damaged or faulty item claims.

4. Damaged or Faulty Products

• If you receive a product that is damaged or faulty, please contact us within 24 hours of delivery.

• Once verified, we will arrange a replacement or exchange at no additional cost.

5. Non-Returnable / Non-Exchangeable Items

• Used or damaged products

• Items without original packaging

• Orders past the exchange window

• Custom prescription lenses (lens cost)

6. Contact for Returns & Exchanges

For all return or exchange requests, please contact us at:

📞 0337-7055559

Our team will guide you through the process.

Soshades.pk reserves the right to approve or reject any return or exchange request based on product condition and policy compliance.